HELP FILE Use the GoToAssist Expert Desktop App (Mac)Agents can download and install the GoToAssist Expert desktop application for to host attended and unattended support sessions with customers on their computer. Once installed, agents can launch the application to see the GoToAssist, where they can see the customer's screen and use the options in the Viewer toolbar to support customers.Once the GoToAssist Expert desktop application is installed, it will automatically launch. The desktop app is made up of 2 basic components, as follows:. and its. and its.
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Remote control of your Macintosh allows you to access a distant computer. I've primarily used LogMeIn, they were first with a Mac version and have both free. Apple's Screen Sharing app will work for this on Macs running. Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation in the LogMeIn product knowledge base.
Features from the Viewer toolbar and Application menuNote: Drawing tools is not supported on the agent desktop app for Mac.
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January 2023
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